Artificial intelligence (AI) is revolutionizing the capabilities and efficiency of contact center operations. From chatbots to predictive analytics, AI-driven technologies are enhancing customer...
Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models...
IntroductionIn the modern business landscape, Customer Relationship Management (CRM) platforms like Salesforce have become indispensable. Salesforce’s ability to integrate with popular email services such...
This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Artificial intelligence (AI) and machine...
IntroductionIn this blog, we will dive right into something massive that's reshaping the marketing world: WhatsApp. It’s not just for texting your friends anymore....
IntroductionIn today's digital age, WhatsApp has emerged as more than just a messaging app; it's a pivotal communication tool for businesses worldwide. With over...
In today's fast-paced business environment, the art of selling has evolved significantly. Sales teams are no longer just about making calls and closing deals....
In the fast-paced world of sales and marketing, understanding and managing leads is like finding and nurturing hidden treasures. Every lead is a potential...
IntroductionThe world of sales is constantly evolving, and in this dynamic landscape, the ability to accurately identify and understand potential customers is more crucial...
IntroductionLead scoring is an essential methodology in the realm of B2B sales and marketing. At its core, it involves assigning a numerical score to...
IntroductionBefore Erwin Schrödinger’s cat was simultaneously dead and alive, and before pointlike electrons washed like waves through thin slits, a somewhat lesser-known experiment lifted...
