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CryptoCurrency Marketing Agencies: Complete 2021 Overview

One of the unfortunate side effects of the crypto-winter, aside from the huge losses that some crypto traders experienced, has been a decline...

What Is Cardano? | The Ultimate Beginner’s Guide

Cardano is a smart contract platform that seeks to deliver more advanced features than any blockchain protocol before it. Developed using a strict,...

How Four Programmers Got Their First Python Jobs

No one really knows how to do a job before they do it. Most people land a coveted position through a strange alchemy...

The customer journey is a seashell, not a line

“Where are you? The board says your flight landed over an hour ago…” Where was I? Rifling through a sea of about 200...

Learning Day

At OpenAI, each Thursday is Learning Day: a day where employees have the option to self-study technical skills that will make them better...

Introducing Arc: The Next Era of Codementor

Working remotely is becoming increasingly mainstream, with forward-thinking organizations like Stripe, Atlassian, and others making headlines by announcing a growth in remote hires....

Employee retention: why your agents are quitting you

Things are looking grim in the White House.As of this month, July 2019, turnover in the Trump administration has reached an astounding 74%,...

State Sponsored Money – Under Pressure?

The Bank of International Settlements (BIS) is now throwing their weight behind Central Bank Digital Currencies for household use (“Retail CBDCs”). For clarity,...

Made for you: enjoy new discoveries about contact center AI innovation

If you are on Spotify, you’re probably familiar with the Discover Weekly playlist. Every Monday, you get a playlist with new music, based...

5 Unexpected Challenges Faced By Distributed Teams & How to Fix Them

All of a sudden, distributed teams (remote workers) are more than just an oddity. They’re a workplace force to be reckoned with.According to...

Unbabel Guide to Customer Satisfaction

“Our biggest thing is to make sure the customer gets a delivery by the time we say they’re going to get a delivery...

Keeping your support team motivated, happy and productive

When you hear about a successful company, you often think about the charismatic CEO behind the interview, the innovative engineers behind the software,...

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