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The good, the bad and the ugly of machine translation for customer service

A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

Why customer support in SaaS is a marathon, not a sprint

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

iXledger – Peer to Peer Blockchain-based Insurance Solutions

Blockchain is a radical new technology that creates a distributed ledger that is verifiable between two parties and does not require an intermediate...

iXledger – Peer to Peer Blockchain-based Insurance Solutions

Blockchain is a radical new technology that creates a distributed ledger that is verifiable between two parties and does not require an intermediate third party. It is quickly having a profound impact on a number of industries, especially in finance and healthcare. In fact, the first killer application of the blockchain was Bitcoin, a digital...

The post iXledger - Peer to Peer Blockchain-based Insurance Solutions appeared first on Blockchain Healthcare Review.

Peak season: A hard day’s night for customer support

It’s that time of the year! People are spending, money is coming in, your business is booming. What could go wrong? Everything, really.For...

Q & A: What is Australian FinTech Jobs?

What is Australian FinTech Jobs?Australian FinTech Jobs is the only dedicated jobs board for the FinTech industry in Australia.Are the roles just ‘finance’...

Unbabel’s Translation as a Service comes to Microsoft Dynamics 365

As of today, Microsoft Dynamics 365 for Customer Service users can integrate translation directly into their workflow by connecting with Unbabel’s solution, now...

Dublin’s Cosgrave Gaynard Solicitors accepts bitcoin

With more and more individuals and companies getting involved with cryptocurrencies these days in Ireland, including an increasing number of companies operating within...

Unbabel selected as Premier Translation Partner of Zendesk

Unbabel has been named a premier translation partner of Zendesk, one of the world’s leading customer service and engagement platforms, with more than...

Let’s get multilingual. Removing language barriers on Zendesk with Unbabel

Most international companies, big or small, struggle with multilingual customer support.How many languages should you actually support? Do you hire a bunch of...

Market expansion 101

By 2018, we have come to a place and time where borders don’t mean that much anymore. We are connected to each other...

How Zendesk and GoCardless place customer support at the heart of their international expansion strategies

If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

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