This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural...

Amazon Lex is an AWS service for building conversational interfaces into any application using voice and text, enabling businesses to add sophisticated, natural language...

Artificial intelligence (AI) and machine learning (ML) are some of the most transformative technologies we will encounter in our generation—to tackle business and societal...

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely,...

Amazon Lex is a service for building conversational interfaces using voice and text. Amazon Lex provides high-quality speech recognition and language understanding capabilities. With...

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so,...

Let’s say you have identified a use case in your organization that you would like to handle via a chatbot. You familiarized yourself with...

This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture. Scheduling customer appointments is...

In today’s digital landscape, customers are expecting a high-quality experience that is responsive and delightful. Chatbots and virtual assistants have transformed the customer experience...

Amazon Lex provides automatic speech recognition (ASR) and natural language understanding (NLU) technologies to transcribe user input, identify the nature of their request, and...

We understand speech input better if we have some background on the topic of conversation. Consider a customer service agent at an auto parts...

Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can easily build sophisticated, natural language, conversational bots (chatbots), virtual agents, and interactive voice response (IVR) systems. You can now use industry grammars to accelerate IVR development on Amazon Lex as part of your IVR […]