The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually...

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. ...

Generative AI agents are a versatile and powerful tool for large enterprises. They can enhance operational efficiency, customer service, and decision-making while reducing costs...

Do your employees wait for hours on the telephone to open an IT ticket? Do they wait for an agent to triage an issue,...

Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models...

Artificial intelligence (AI) continues to transform how we do business and serve our customers. AWS offers a range of pre-trained AI services that provide...

In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and...

Generative AI has revolutionized the way we create and interact with digital content. Since the launch of Dall-E in July 2022 and ChatGPT in November...

Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such...

One of the most common applications of generative AI and large language models (LLMs) is answering questions based on a specific external knowledge corpus....

Customer support has become increasingly important, with 88% of buyers saying the experience a company provides matters as much as its products or services....

This post is co-written with Ilan Geller and Shuyu Yang from Accenture. Enterprises today face major challenges when it comes to using their information...