Listerhill Credit Union has improved its call deflection rate through enhanced self-service digital offerings since selecting Glia as its digital partner in November 2021. The $1.2 billion credit union uses Glia’s online guide CoBrowsing to help consumers navigate its website through AI-enabled assistance and web page monitoring, according to a Glia release. The tool is […]
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- Source: https://bankautomationnews.com/allposts/retail/listerhill-credit-union-raises-call-deflection-rate-to-67-through-glia/
