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Truist launches AI-enhanced Truist Assist

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Truist Financial today launched its artificial intelligence (AI)-enhanced virtual assistant Truist Assist, which introduces a self-service element to the bank’s customer experience offerings. The virtual assistant leverages natural language processing and natural language understanding that helps answer client questions in a digital channel, Sherry Graziano, head of digital banking and contact centers at Truist, told […]

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  • Source: https://bankautomationnews.com/allposts/retail/truist-launches-ai-enhanced-truist-assist/

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