About The Author Awesome frontend developer who loves everything coding. I’m a lover of choral music and I’m working to make it more...

Before 2009, cryptocurrency and blockchain were not popular terms. However, since their release as open-source software that year, the underlying technology has become...

The estimated reading time for this post is 1245 seconds PEMO (00:00): Okay. Duncan, welcome. So good to hear your voice again. I was...

Israel-based ThetaRay, a provider of Big Data and artificial intelligence (AI)-enhanced analytics tools, has launched FastStart, a product that aims to address...

By AI Trends Staff  AI is increasingly being put to use in the technology stacks of cybersecurity companies, but not at the expense of human experts who guide the rollout and work alongside the smart tools.  Before 2019, one in five cybersecurity software and service providers were employing AI, according to a study last year by Capgemini […]

The estimated reading time for this post is 1635 seconds FRED: I’m good. I would say, I feel like I live the...

You never really appreciate what you have until it’s taken away. Not sure where this statement originated, but it seems especially true during a...

With over 3 million confirmed cases of COVID-19 throughout the world and more than 200,000 deaths to date since the first report; coronavirus has spread wreaking havoc on any back-office operation, and more intensely on call centers throughout the globe. For a couple of years now, organizations have only been theorizing the possibility of AI […]

The post How is AI extending customer support during COVID-19 pandemic appeared first on Mantra Labs.

No one really knows how to do a job before they do it. Most people land a coveted position through a strange alchemy...

Ryan Steinberg is the Associate Manager of Global Support Operations at Intercom. He joined the company four years ago as a Customer Service...

The story of automation has sometimes gotten caught up in familiar tropes: Robots are coming to take away everybody’s jobs.Perhaps a more imaginative...

If you’re reading this in the original English it was written (rather than our translations in Chinese, German, French, Portuguese, Spanish or Italian), perhaps it’s not...