Did you know we have an online conference about product design coming up? SPRINT will cover how designers and product owners can stay ahead of the curve in these unprecedented times. The digital design industry is maturing. With established best practices and the advent of design systems, it is now possible to strive for a longer design life for the products we create. We can aim for digital classics instead of one-hit wonders. Industrial design is the poster child of longevity. The timeless charm of a Vespa scooter. The iconic contours of a Coca-Cola bottle. The elegant angles of an Eames lounge chair. Will there ever…

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Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific use case, instead of a web app? Would people like it better? Would it be more useful? But the story is much bigger than that. Chatbots have so much potential! In this WhatsApp chatbot tutorial, I wanted to share my learning journey, best practices I discovered, and my predictions on the app vs. chatbot question. And beyond: Will chatbots one day replace all traditional…

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