For years, companies in the Business Process Outsourcing space, or BPOs, have relied on a bricks-and-mortar model, working with thousands of customer advocates...

In the thick of internationalization efforts, language can come as an afterthought. Historically, multilingual customer support has been a drain on resources and...

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Artificial Intelligence (AI) has the peculiar ability to simultaneously amaze, enthrall, leave us gasping and intimidate. The possibilities of AI are innumerable and...

In the 21st century, no company with an eye on global expansion can afford to ignore China.The country, which first launched onto the...

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or...

Back in 2017, we got this crazy idea scribbled in a napkin: bring our customers and partners to Lisbon and run the first...

If you believe the hype coming out of certain tech companies’ PR departments, you’ll hear all sorts about how recent advances in “neural”...

Effective global communication in sales is important for three reasons:Naturally, as many businesses truly leverage the digital opportunity, website visitors and customer growth...

This week on FinTech Profile, we talk to Dr Mark Goldspink, CEO of The ai Corporation (ai) Founded in 1998, ai has a long...