Reading Time: 3 minutes I remember a little while back, the year was 2011. Those were the last of my consumer Windows tech support...

Reading Time: 3 minutesI remember a little while back, the year was 2011. Those were the last of my consumer Windows tech...

A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

I don’t know if you’ve ever been to Dreamforce but let me be clear: it can get messy.I mean, it’s the world’s largest...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

This article is a guest post from Mikhail Naumov, President and Co-Founder at DigitalGenius, an AI platform that puts customer support on autopilot...

Care Parrot is promising to redefine the doctor-patient relationship and help to remove some of the previous barriers to patient care that exist...

Introduction I travel a lot, sometimes alone. I have left hotels almost immediately after checking in because I felt unsafe with the accommodations. Sometimes...

It’s that time of the year! People are spending, money is coming in, your business is booming. What could go wrong? Everything, really.For...

Quick disclaimer: I am not a gamer.But there was this one time, a few years ago, when I came home to find a...

Leading a marketing team comes with many responsibilities, and perhaps one of the most overlooked is making sure we’re aligned with the different...