Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. ...

The insurance industry, known for its centuries-long resistance to change, is currently experiencing a digital revolution. Advanced machine learning algorithms have emerged. Underwriters are...

In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to...

Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models...

In the fast-paced world of project management, staying ahead of timelines and ensuring seamless collaboration among team members is crucial. With the advent of...

In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and...

Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to...

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document...

Google Research recently introduced a method termed Batch Calibration (BC) aimed at enhancing the performance of Large Language Models (LLMs) by reducing sensitivity to...

One of the hot topics this year is ChatGPT, an artificial intelligence technology hailed as a turning point in our lives and work. Keep...

Carla Gomes, Professor and Director, Cornell, Computer ScienceCarla Gomes is the Ronald C. and Antonia V. Nielsen Professor of Computing and Information Science, the...

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. In a typical workflow, the radiologist supervises,...