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Tag: language

Customer Centric Conference: closing the customer service gap

We started Unbabel in 2013 with the goal of making the world a place without language barriers. A place where everyone could understand...

How personalized customer service can turn a bad experience into a good one

Customer service is not an easy job. Solving customers’ issues on a daily basis can often come with an unsolicited side of negativity...

A checklist for multilingual customer support

Nowadays, online services target customers in hundreds of countries at once. And thanks to a fully localized customer experience, consumers are becoming ever...

The dictionary is dead. Long live the dictionary!

Scandal. Calamity. Disaster.Few would use these words to describe a dictionary. But these harsh words were indeed lobbed at Webster’s Third New International...

The missing kiwi of machine translation: open sourced quality estimation

It was 1954, and the future was clear: human translators would be obsolete in a few years’ time.At least that’s what the researchers...

Live chat in customer service: Did online chat fall flat?

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

Prepare for take off: innovating with AI in the travel industry

The travel industry pioneered early large scale computing, particularly with the advent of airline booking systems, in the 1960s. Back then, these were...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

Should language be more gender neutral?

Back in 1986, Whoopi Goldberg said in an interview for NBC: “An actress can only play a woman. I’m an actor – I...

One language to rule them all. Or not.

It’s easy to say that we focus more on the future than on the past. It’s not entirely true, of course, and focusing...

7 Common Mistakes to Avoid as a Big Data Professional

The demand for Big data professional is overwhelming along with their pay scale. If you are reading this article, you must be...

What happens to your brain when you learn a new language?

In 2013, a group of researchers from the University of Edinburgh published the largest study to date about the correlation between bilingualism and...

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