Online gaming and social communities offer voice and text chat functionality for their users to communicate. Although voice and text chat often support friendly...

Many customers, including those in creative advertising, media and entertainment, ecommerce, and fashion, often need to change the background in a large number of...

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually...

AI’s growing influence in large organizations brings crucial challenges in managing AI platforms. These include developing a scalable and operationally efficient platform that adheres...

Structured Query Language (SQL) is a complex language that requires an understanding of databases and metadata. Today, generative AI can enable people without SQL...

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis....

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Their popularity stems...

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. ...

Generative AI agents are a versatile and powerful tool for large enterprises. They can enhance operational efficiency, customer service, and decision-making while reducing costs...

This post is co-written with Ilan Geller, Shuyu Yang and Richa Gupta from Accenture. Bringing innovative new pharmaceuticals drugs to market is a long...

Do your employees wait for hours on the telephone to open an IT ticket? Do they wait for an agent to triage an issue,...

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character...