Plato Data Intelligence.
Vertical Search & Ai.

Tag: interaction

Artificial Intelligence and Home Automation, a.k.a. My Home is Smarter Than Yours!

Share... Facebook Twitter Linkedin Reddit StumbleUpon Tumblr Print email Artificial intelligence is all around us, to say the least. It’s invaded our workplaces, our cars, our phones and every aspect of personal...

Live chat in customer service: Did online chat fall flat?

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

Prepare for take off: innovating with AI in the travel industry

The travel industry pioneered early large scale computing, particularly with the advent of airline booking systems, in the 1960s. Back then, these were...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Quantum Narratives

The rise and fall of crypto narratives I’ve paired a song with this article because I think it fits the feel...

That’s what she said: the impact of pop culture on language

I have a friend who excels at that’s what she said jokes. She has the ability to turn even the most innocent sentence...

From Abacus to Zendesk: Customer Service through the ages

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

The bots we’re looking for: experimenting with conversational journalism

Even for June, it was a surprisingly warm afternoon when we met John Keefe, in Lisbon’s Terreiro do Paço. He was wearing a...

SoundAI Completes Series B Funding of 200 Million RMB

On Dec. 29, SoundAI, a Chinese tech startup that develops acoustics-focused artificial intelligence (AI) technology, has completed its Series B round of...

Does not compute: Why machines aren’t funny

We all know what it’s like to tell a joke that dies horribly.Right now, across the world, from workplaces to wedding receptions, there...

dApp Developer ‘Level K’ Discovers GasToken Vulnerability In Ethereum Network

ETC Is Down 30% Since Coinbase Listing Announced
On Wednesday, November 23, 2018, the decentralized applications producer, Level K, published new revelations about Ethereum on their official Medium channel. The brief report was written as a warning that the Ethereum network has a potential protocol vulnerability which could easily be exploited by hackers to harm unsuspected users, mainly cryptocurrency exchanges. A danger for […]

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