Ask most people working in customer support what it takes to be a good agent, and they’ll tell you that it should be...

“I like my coffee like I like my war. Cold.”A couple of years after a pair of scientists at the University of Washington...

“Our biggest thing is to make sure the customer gets a delivery by the time we say they’re going to get a delivery...

When the bombs fell down on Guernica in 1937, Picasso was in Paris. He was working on a mural for the Spanish pavilion...

It all started with a newsletter, last August. A weekly bulletin with hand-picked content and insights for the CX leaders who seek to...

When you hear about a successful company, you often think about the charismatic CEO behind the interview, the innovative engineers behind the software,...

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

What can I say? Sometimes I come up with ridiculous things: "Auditor Man"--- NOTE: Sung to the tune of “Particle Man” Original song...

On April 1st, 1978, the staff at Saturday Review huddled for their usual editorial meeting, awaiting the galley proofs of that week’s magazine....

I have a friend who excels at that’s what she said jokes. She has the ability to turn even the most innocent sentence...

We all know what it’s like to tell a joke that dies horribly.Right now, across the world, from workplaces to wedding receptions, there...

Reading Time: 2 minutesSomething funny was going on at the Cracked Humor web site recently, and many site visitors were not amused.Recently, the...