While Robotic Process Automation (RPA) has exceeded market predictions, Artificial Intelligence (AI) continues to drive greater value and, according to 2019 predictions from...

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

I’ve seen how OpenAI’s GPT2 system can produce a column in my style. We must heed Elon Musk’s warnings of AI doom Elon Musk,...

In the 21st century, no company with an eye on global expansion can afford to ignore China.The country, which first launched onto the...

Proof-of-Nuclear-Bombs & the Nixon ShockWhile I was traveling from eastern Turkey to Georgia in 2015, I met some truck drivers coming from Iran...

Advertising Content from Citi Giving back through FinTech By Mashable Brand X Giving back through FinTech By Mashable Brand X...

It is easy for e-commerce companies to neglect customer service, especially when the agents’ work volume gets too much to handle. Businesses need...

As someone who has worked in Customer Service before, I wish I could have stuck to the same script Kelly Kapoor did every...

There is a superhero in all of us, we just need the courage to put on the cape.…said Superman and I tend to...

The practice of providing health services is moving away from the traditional clinician centrist practice model. The prevailing line of thought revolves around...

Dark times Image: Mark Wilson/getty By Jack Morse2018-07-24 21:02:10 UTC The future of the blockchain is dark.  A new protocol has launched on...

Not a week goes by without some new artificial-intelligence-powered product being marketed to marketers. For marketers wanting to gain an edge on the...