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The most famous communication disaster in the world

You know the story as well as I do.It was a cold but clear April night. 1912. A Monday, nearly Tuesday. Thousands of...

The customer journey is a seashell, not a line

“Where are you? The board says your flight landed over an hour ago…” Where was I? Rifling through a sea of about 200...

How to Update Your Best Practices as an Experienced Developer

Contents Introduction Core Best Practices Tracking Industry Trends Best Practices and Your Career Conclusion 1. Introduction Software is a fast-paced industry. The lifespan of some skills...

The innovation business

“What we’re trying to do is impossible,” says Paulo Dimas, VP of Product Innovation at Unbabel. The crowded room of engineers, designers and...

Top reasons you should NOT store passwords in your web browser

Today we want to convince you to stop storing passwords in your web browser. My password is 123456789.Yes. Because no matter how much security researchers...

Employee retention: why your agents are quitting you

Things are looking grim in the White House.As of this month, July 2019, turnover in the Trump administration has reached an astounding 74%,...

Knowledge base is power: quick tips for a multilingual help center

Let’s imagine, for a moment, there were a help center for some of life’s most important questions. You might find the following article...

Your Code Review Checklist: 14 Things to Include

Code review is an increasingly common practice in development teams. It’s a workflow in which developers submit their code for feedback prior to...

80 Crypto Trading Terms You Must Know

So, you have started to get acquainted with the crypto market but there are still some crypto trading terms or abbreviations whose real...

Let’s be honest: you can’t design trust

It was a few minutes before 9 a.m.I was growing nervous as I anticipated the flood of customers into the London café where...

Introducing Unbabel Interface: your CRM’s new best friend

In the wee hours of the night, when most engineers are sound asleep at home, a small team of developers and product managers...

Hold on, I’m comin’: waiting music in Customer Service

I just called to say I love you – is not what you expect to hear when you call the service line of...

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