Tag: CX
Your guide to generative AI and ML at AWS re:Invent 2023 | Amazon Web Services
Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked...
The Persian Gulf’s March to the Cloud Presents Global Opportunities
As the Gulf Cooperation Council's (GCC)'s digital infrastructure continues to expand at breakneck speed, hyperscale data centers — and lots of them — will be key...
Unravelling the Data Dilemma: Balancing Cybersecurity and Customer Experience in Financial Services
In an age where data reigns supreme, the financial services industry finds itself at the heart of a digital transformation. Meaning that the sheer...
Why Including KYC and SCA Compliance in Your Payment Security Strategy is Crucial
In today's landscape, safeguarding your customers from threats and ensuring a seamless payment experience is more critical than ever before. Enter Know Your Customer...
Principal Financial Group uses AWS Post Call Analytics solution to extract omnichannel customer insights | Amazon Web Services
An established financial services firm with over 140 years in business, Principal is a global investment management leader and serves more than 62 million...
Banking on the Edge: 3 Ways Edge Computing Supercharges BFSI Operations
Picture a box sitting at the very center of an open field, with nothing around it. Your job is to walk to that box,...
Top Trending Crypto Coins on DEXTools – Beam, ChartAI, Beg
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The crypto market now shows more promise after facing obstacles due to...
Indonesia’s most coveted FSI experts got huge recognition at WFIS Awards 2023
<!--
-->Jakarta, 8th November 2023: What started as an awards & gala evening for Indonesia’s financial services sector eventually turned...
The benefits of omnichannel customer contact
The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions...
Frazier & Deeter Welcomes Principal Consultant Natalie Born to Advisory Practice
"Natalie Born is a leader worth following and will help us accomplish our purpose of being the most trusted advisor to organizations." Chris...
Loyalty: No Longer a Cost Center with the Loyalty 2.0 Framework
Competition among Financial Institutions (FIs) for valuable customers has heated up of late. A slew of challenger banks and other fintechs have taken market...
TDCX continues European growth trajectory with new Romanian office
BUCHAREST, Romania–(BUSINESS WIRE)–TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies has deepened its presence in Europe...
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