Plato Data Intelligence.
Vertical Search & Ai.

Tag: customer journey

Unpacking Embedded Finance From Consumer POV

Whenever a new term enters the hype cycle, it's fashionable for people to bandy it about all the time, sometimes correctly but most of...

Customer Experience in Banking: Key to the Success of Bank Digital Transformation

The rapid development of digital technology is making new demands on financial brands. Marketing methods that used to work perfectly only a decade ago,...

Why Including KYC and SCA Compliance in Your Payment Security Strategy is Crucial

In today's landscape, safeguarding your customers from threats and ensuring a seamless payment experience is more critical than ever before. Enter Know Your Customer...

Principal Financial Group uses AWS Post Call Analytics solution to extract omnichannel customer insights | Amazon Web Services

An established financial services firm with over 140 years in business, Principal is a global investment management leader and serves more than 62 million...

The Importance Of Performance Measurement In Performance Marketing

What does Performance Measurement in Performance Marketing mean? To understand this, you need to first understand the need to measure the performance of...

Digital Customer Expectations in Banking

In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers....

How Embedded Finance is Revolutionizing the Financial Value Chain

In the dynamic landscape of financial services, a transformative wave is sweeping through, reshaping the traditional value chain. The emergence of embedded finance is poised to fundamentally...

The benefits of omnichannel customer contact

The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions...

Use generative AI to increase agent productivity through automated call summarization | Amazon Web Services

Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to...

Keep Your Organization’s APIs Protected This Holiday Season

In an increasingly Internet-connected world, application programming interfaces (APIs), software that allows computer programs to communicate with each other, are becoming increasingly prevalent. APIs...

Are Digital Banks the Catalyst in Making Embedded Finance the New Norm in Asian Finance? – Fintech Singapore

In a dynamic and ever-changing financial landscape, the concept of embedded finance has emerged as a powerful force shaping the future of financial services.  During...

Why It Is Time to Give Payments a Seat at the Table for E-Commerce Growth – Fintech Singapore

by Fintech News Singapore October 30, 2023 E-commerce has evolved significantly in the last few years, ushering...

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