With hundreds of customer service software (CSS) options out there, which one is right for your company? In this post, we look at...

Unbabel has been named a premier translation partner of Zendesk, one of the world’s leading customer service and engagement platforms, with more than...

If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

Effective global communication in sales is important for three reasons:Naturally, as many businesses truly leverage the digital opportunity, website visitors and customer growth...

Emerging technologies come of age Emerging technologies can be integrated to create memorable customer experiences via social media. Artificial intelligence (AI) uses machines to solve...

With almost 229 million users scattered across the globe (in 196 countries to be exact), Change.org is the biggest petition platform in the...

Rewind to early December, when I placed an order for a present for my 8 year old nephew which was supposed to be...

Daniel Wellington is a watch brand, known for sleek and timeless design, its interchangeable NATO straps and mid-price positioning. Founded in Stockholm, Sweden...

Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...

This week on FinTech Profile, we talk to Dr Mark Goldspink, CEO of The ai Corporation (ai) Founded in 1998, ai has a long...

It’s easy to lose ground in e-commerce. In a crowded market where customers can buy from a competitor as simply as following a...

Translation services have traditionally been offered on a cost-per-word basis; and there are good reasons why. It’s transparent: we all agree on what...