It is easy for e-commerce companies to neglect customer service, especially when the agents’ work volume gets too much to handle. Businesses need...

As someone who has worked in Customer Service before, I wish I could have stuck to the same script Kelly Kapoor did every...

Where do you see yourself in five years? What are your biggest strengths and weaknesses?These are probably the most dreaded questions in a...

If you’re reading this in the original English it was written (rather than our translations in Chinese, German, French, Portuguese, Spanish or Italian), perhaps it’s not...

You might be thinking, “great, another article about customer centricity. I cannot wait to read it”.Followed by a robust yawn. Books, blogs, keynotes,...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

Reading Time: 3 minutesRansomware is pretty dreadful when it hits consumer PCs and smartphones. But ransomware is also frequently being used to target...

Reading Time: 3 minutesRansomware is pretty dreadful when it hits consumer PCs and smartphones. But ransomware is also frequently being used to...

1) Location. Seriously, it’s Las Vegas. There are millions of square feet of space available for conventions and tournaments. There are somewhere near 150,000 hotel rooms in Vegas.... Continue reading

The post 10 Reasons Why Las Vegas Will be the eSports Capital of America appeared first on Esports in Las Vegas.

Back in 2017, we got this crazy idea scribbled in a napkin: bring our customers and partners to Lisbon and run the first...

Reading Time: 4 minutesThe Gartner Information Security & Risk Management Summit at National Harbor, Maryland ran from June 3rd to 7th. Gartner’s...

Reading Time: 4 minutes The Gartner Information Security & Risk Management Summit at National Harbor, Maryland ran from June 3rd to 7th. Gartner’s event...