COMMENTARYCybersecurity has never been more critical for responsible corporate governance, as cyberattacks are among the gravest threats to companies' customers, operations, and reputations. Boards must...
This post is co-written with Jad Chamoun, Director of Engineering at Forethought Technologies, Inc. and Salina Wu, Senior ML Engineer at Forethought Technologies, Inc....
In today’s competitive market, businesses must ensure that their brand creates a unique experience for customers.Chatbots allow customers to engage with your brand...
AI/ML systems have a wide range of applications in a variety of industries and sectors, and this article highlights the top ways AI/ML will impact your small business in 2022.
Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer...
Welcome back to our “Customer Service Heroes” series, where we invite inspiring customer service leaders to share their advice for running successful teams....
