Tag: contact center
Manage your Amazon Lex bot via AWS CloudFormation templates | Amazon Web Services
Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in...
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Enhance Amazon Connect and Lex with generative AI capabilities | Amazon Web Services
Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges.
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Announcing support for Llama 2 and Mistral models and streaming responses in Amazon SageMaker Canvas | Amazon Web Services
Launched in 2021, Amazon SageMaker Canvas is a visual, point-and-click service for building and deploying machine learning (ML) models without the need to write...
Critical Cisco Unified Communications RCE Bug Allows Root Access
A critical security vulnerability in Cisco Unified Communications and Contact Center Solutions (UC/CC) could allow unauthenticated remote code execution (RCE).The bug (CVE-2024-20253, 9.9 CVSS)...
Vonage Research Reveals 80% of APAC Customers Are Likely to Take Their Business Elsewhere Following Poor Experiences
Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous engagement across diverse communications channels
SINGAPORE–(BUSINESS WIRE)–Vonage, a global leader in cloud...
Driven Technologies Expands Expertise With Acquisition of ieMentor
PRESS RELEASENEW YORK, Jan. 3, 2024 /PRNewswire/ -- Driven Acquisition Inc, DBA Driven Technologies, a NY based leading cybersecurity and cloud service provider, today announced the acquisition of ieMentor,...
Innovations in AI: Transforming Contact Center Operations
Artificial intelligence (AI) is revolutionizing the capabilities and efficiency of contact center operations. From chatbots to predictive analytics, AI-driven technologies are enhancing customer...
Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas | Amazon Web Services
Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being...
Global Call Centers Strategic Business Report 2023: Market to Reach $494.7 Billion by 2030 from $314.5 Billion in 2022 – U.S. is Estimated at...
DUBLIN–(BUSINESS WIRE)–The “Call Centers – Global Strategic Business Report” has been added to ResearchAndMarkets.com’s offering.
Global Call Centers Market to Reach $494.7 Billion by 2030
The...
Welcome to a New Era of Building in the Cloud with Generative AI on AWS | Amazon Web Services
We believe generative AI has the potential over time to transform virtually every customer experience we know. The number of companies launching generative AI...
AWS AI services enhanced with FM-powered capabilities | Amazon Web Services
Artificial intelligence (AI) continues to transform how we do business and serve our customers. AWS offers a range of pre-trained AI services that provide...
Elevate your self-service assistants with new generative AI features in Amazon Lex | Amazon Web Services
In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and...
Amazon Transcribe announces a new speech foundation model-powered ASR system that expands support to over 100 languages | Amazon Web Services
Amazon Transcribe is a fully managed automatic speech recognition (ASR) service that makes it straightforward for you to add speech-to-text capabilities to your applications....
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