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NEXO Lending Review: Instant Crypto Backed Loans

NEXO is a project which has recently garnered quite a bit of interest in the cryptocurrency community. Not only is NEXO being developed by...

Let’s be honest: you can’t design trust

It was a few minutes before 9 a.m.I was growing nervous as I anticipated the flood of customers into the London café where...

5 Unexpected Challenges Faced By Distributed Teams & How to Fix Them

All of a sudden, distributed teams (remote workers) are more than just an oddity. They’re a workplace force to be reckoned with.According to...

Keeping your support team motivated, happy and productive

When you hear about a successful company, you often think about the charismatic CEO behind the interview, the innovative engineers behind the software,...

How personalized customer service can turn a bad experience into a good one

Customer service is not an easy job. Solving customers’ issues on a daily basis can often come with an unsolicited side of negativity...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

PetLife ICO – Leading Blockchain Veterinary Platform

The ICO for Petlife supports its blockchain platform, which provides 24/7 veterinary medical assistance through telemedicine and artificial intelligence. By using the App the...

PetLife ICO – Leading Blockchain Veterinary Platform

The ICO for Petlife supports its blockchain platform, which provides 24/7 veterinary medical assistance through telemedicine and artificial intelligence. By using the App the owner of the pet can ensure essential medical assistance for the pet, namely remote consultations, interpretation of medical test results, storage of data and electronic prescription. In turn, the veterinary specialist...

The post PetLife ICO - Leading Blockchain Veterinary Platform appeared first on Blockchain Healthcare Review.

Social Customer Service is the new Marketing hero

Leading a marketing team comes with many responsibilities, and perhaps one of the most overlooked is making sure we’re aligned with the different...

Hone your tone of voice. A linguistic perspective on how to talk to customers

As a linguist, I easily obsess over what people are saying. Are they being ironic? Was that a speech error? What’s the real...

Writing the perfect message to your customers

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my...

How to transform customer support for business excellence

Customer Support often has a bad name. And that’s strange. Because everyone who works in customer service also knows exactly what it’s like...

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