Reading Time: 5 minutesWith millions of people using the Internet daily for several different activities ranging from paying bills to buying and...

Reading Time: 5 minutesWith millions of people using the Internet daily for several different activities ranging from paying bills to buying and...

We’ve been talking about how chatbots and other AI-powered tools are the future of customer support for a long time. And we still...

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

Reading Time: 4 minutes It’s a mad, mad, mad, malware world. The good news is that the number of malware attacks is decreasing. The...

Reading Time: 4 minutesIt’s a mad, mad, mad, malware world. The good news is that the number of malware attacks is decreasing....

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

Customer experience is something of a holy grail for business leaders around the world. Every company is looking into delivering the most seamless...

Stop saying it’s scary, Elon, pleads Zuck. You’re an idiot, replies Musk. Facebook founder Mark Zuckerberg has told Elon Musk off for scaring people about “AI”....

Even for June, it was a surprisingly warm afternoon when we met John Keefe, in Lisbon’s Terreiro do Paço. He was wearing a...

Bat-winged humanoids, blue-skinned goats, bipedal tailless beavers, a temple made of sapphire — these were some of the sights witnessed by Sir John...

Cognitive computing has taken the tech industry by storm and has become the new buzzword among entrepreneurs and tech enthusiasts. Based on the...