You might be thinking, “great, another article about customer centricity. I cannot wait to read it”.Followed by a robust yawn. Books, blogs, keynotes,...

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

Care Parrot is promising to redefine the doctor-patient relationship and help to remove some of the previous barriers to patient care that exist...

You could say that at one point FAQs were rocket science. That’s because they were brought online by NASA, in 1982. (As a...

The biggest benefits of distributed ledger technology are touted to be benefits of cost, time and risk across clinical trial records, regulatory compliance...

Consumer and B2B customers alike are busy people. We live in a fast-paced, digital world where technology has groomed us all to expect...

Rewind to early December, when I placed an order for a present for my 8 year old nephew which was supposed to be...

CoverUS (pronounced “cover us”) is a blockchain-based, pre-launch healthcare startup that plans to reward its members with cryptocurrency in exchange for the right to...

In the next interview in our series supporting the FinTech Growth Forum  coming up in London on September 19th, we talk to Felicia Meyerowitz...

In support of the upcoming FinTech Growth Forum on September 19th, we are delighted to feature a series of profiles with some of the...

This week on FinTech Profile, we talk to Dare Okoudjou, founder and CEO of leading Pan-African fintech company MFS Africa. Operating the largest...