Plato Data Intelligence.
Vertical Search & Ai.

Tag: Automation

Customer Centric Conference: closing the customer service gap

We started Unbabel in 2013 with the goal of making the world a place without language barriers. A place where everyone could understand...

Artificial Intelligence and Home Automation, a.k.a. My Home is Smarter Than Yours!

Share... Facebook Twitter Linkedin Reddit StumbleUpon Tumblr Print email Artificial intelligence is all around us, to say the least. It’s invaded our workplaces, our cars, our phones and every aspect of personal...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

Artificial Intelligence and Robotic Process Automation: a Match Made in Heaven

While Robotic Process Automation (RPA) has exceeded market predictions, Artificial Intelligence (AI) continues to drive greater value and, according to 2019 predictions from...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Building your best team with customer-centric sales

Customer experience is something of a holy grail for business leaders around the world. Every company is looking into delivering the most seamless...

RMM or PSA: Which is Best for an MSP?

Reading Time: 2 minutesManaged Service Providers or MSPs as they are commonly called are companies that are equipped to manage the client organization’s...

How the Insurtech Is Disrupting the Insurance Industry (and AXA XL Is an Example)

The Insurtech boom is well known: insurance companies are integrating digital technologies into their traditional processes and everyday workflows in order to reduce...

13 major Artificial Intelligence trends to watch for in 2019

Artificial Intelligence (AI) has the peculiar ability to simultaneously amaze, enthrall, leave us gasping and intimidate. The possibilities of AI are innumerable and...

Musk and Zuckerberg are fighting over whether we rule technology—or it rules us

In the public imagination, the Amish are famous for renouncing modern technology. In truth, many Amish farms hum with machines: milk vats, mechanical...

Creepy tech tycoons Zuck and Musk clash over AI doomsday

Stop saying it’s scary, Elon, pleads Zuck. You’re an idiot, replies Musk. Facebook founder Mark Zuckerberg has told Elon Musk off for scaring people about “AI”....

RPA in Call Centers – Business Cases & Benefits

Fundamentally, RPA or Robotic Process Automation is ‘Process Automation’, which is not a recent concept. Organizations have always looked for means to improve...

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