Focusing on the business is sometimes more important than solving the issues related to website management for many companies out there.
Here comes the need of the professional website support team. The expert team can quickly resolve your website-related task, and you can do other things.
Today we have the co-founder of Valet, Kimberly Lipari, to help you know more about WordPress support and care services. Valet is an extraordinary professional WordPress support and management company.
They provide personalized care that gives you access to your team that can tackle whatever you need. The Valet team developed a strong understanding of what a website needs to be healthy.
We will learn what drove Kimberly to start a WordPress support company. Also, we will try to know more about the workflow of Valet.
You can get more of Kimberly Lipari from the Valet Blogs or catch her on twitter, @kimberlylipari.
Thank You So Much for Giving Some Time to Us From Your Schedule. Could You Please Tell Us How You Get Involved With WordPress? And What Attracted You to the WordPress Industry?
My involvement in WordPress was not a purposeful leap. I already had started a career as an Engineering Drafter.
Changing economic conditions led to me staying home with our first child and I needed to find some way to work from home. I started building a website for my own endeavors and happened across a support job at a company I purchased a plugin from.
I’ve been enamored with the community since day 1. The people and relationships are unlike any I experienced prior to stepping into this space.
How Do You Come Up With the Idea of Valet.io? Why Do You Feel That Website Support and Maintenance Service is Necessary for Online Entrepreneurs?
Valet sort of invented itself. In the beginning, we were just helping businesses get their website work done on a request by request basis.
We started to notice our returning customers would have outdated plugins and a few other poor practices engaged upon our opening up the backend of the site for work.
We decided to model the business around the idea of ongoing care and management in addition to our development and other work.
Could You Please Tell Our Readers What Supports an Online Entrepreneur Should Expect When He Took Website Maintenance and Development Service?
You should expect clear communication and expectations set on all tasks. And you should expect them to ask you questions. If they’re not trying to understand what your goals are then you’re not getting a quality service.
What Types of Services Does Valet.io Give to Site Owners and How Your Team Ensures the Quality of Services?
Our company provides Consultation, Support, Management, and Development. We use a variety of methods to ensure quality.
These range from company voice guides, to how we conduct staff meetings, to the workflows we have in place for our client and task management systems.
Related Reading: Best Blog Setup Services
Whom Do You Help More With Valet.io? What Type of Business Does Mainly Ask for the Support and What Problem Do They Face More Before Getting the Service?
Valet serves a very specific segment of users. We help businesses that run on WordPress, in that order. This means that the majority of our clients would not consider themselves WordPress users, but more likely website managers.
We have set our business to run as a professional service, an extension of your business’ team. Our main points of contact for our client accounts are Marketing Professionals and C-Level team members. We also work incredibly well with larger non-profits.
From WordPress to E-commerce to Development Your Company Provides All Kinds of Support. So What Are the Main Challenges You Face in Terms of Giving the Services?
The main challenge is always scheduling. The majority of our development tasks are less than 7 hours but require lots of research, and we offer a wide range of services that span days (like speed audits) and even weeks (enterprise-level migrations).
There is no way of predicting how many requests we will get in a week, so we run a tight timeline and feedback loop within the team to communicate when work can be started and when it can be completed.
What Are the Challenges You Faced to Establish a Website Support Business?
Finding the right business model and building the right team to support that model.
From Your Experience Can You Share With Us the Most Common Mistakes WordPress Site Owners Make?
The top 3 are:
- Not spending enough on quality managed host
- Using under-supported or under-developed plugins
- Using page builders with no regard for how it affects your overall website health
So, What is Your Future Plan With Valet.io? What Variety of Services Your Customer Would Expect From Valet.io?
Valet has been working to round out our services to fully reflect our Website Healthcare Hierarchy. We will be offering an Accessibility Toolbar and expanding our Accessibility services.
We’ll also be looking at how we can provide core and custom SEO assistance to our clients to fully round out our services.
You Came to the WordPress Industry From a Different Background. Now You Are a WordPress Influencer. So, What is Your Top Advice for the New Online Entrepreneurs Who Started Using WordPress for Their Business?
I don’t know that I’d consider myself an influencer. But if anyone out there is listening I’d say you get what you pay for. Good help, good code, and good tools are important.
Don’t skimp on the infrastructure that drives your business. Treat it with respect and as the investment it truly is.
Wrapping Up
Starting a business as well as a website is exciting for new entrepreneurs. But it can be a mess if you can’t manage it well.
And it is essential to get some expert suggestions and tips to run it smoothly. “Good help, good code, and good tools are important,” Kimberly gives her expert opinion to the new WordPress entrepreneur out there.
Clear communication is a crucial point in having excellent service. If you want to hire an expert support and maintenance service for your website, you need to make sure what you need and what service they can give you.
Expert support and maintenance services can help you to grow. Many of us think it as an extra cost, but an excellent maintenance service can be an investment for later success.
Have a look at the Valet follow Kimberly on Twitter, and read the Valet blog to learn more from the expert.
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